Comprehensive On-Going Support Options

Committed to Provide Top Customer Experience

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We Understand Your Pain Points

Having Hard Time using Your Equipments Due To Poor Support?

Dealing with inefficient or frustrating support procedures can be a significant hindrance to your daily operations. At Expert It & Telco, we prioritize the experience of our customers above all else.

As a local technical company, we’re committed to delivering seamless and effective support for your phone systems, internet connection, security protection, and IT management needs. Your success is our success. Discover how we’re working to ensure your success with our comprehensive after-sale support services.

Maintenance Checks and Updates

Keep Your Equipments Running Smoothly

Even the most trusted equipment needs time-to-time maintain from everyday wear and tear.

Our team ensures that your equipment remains in optimal condition, providing evaluation, repair, and replacement as needed. Clients can opt for our maintenance agreements at the time of purchase, carefully designed to cover potential maintenance requirements, guaranteeing valuable support. Plus, we are able to perform software updates for all equipments sold, keeping your systems up-to-date and efficient.

Troubleshooting and Technical Support

Resolve Your Questions Swiftly

Meet problems using your equipments? We got you covered.

Our dedicated call centre operates during business hours, ready to assist you from 8:30 AM to 5:00 PM on workdays. Simply give us a call, and our expert team will provide troubleshooting assistance to resolve any issues promptly. If the problem requires on-site investigation and resolution, our skilled technicians are at your service.

Plus, for urgent requirements outside of regular hours, our essential after-hours support ensures that your needs are promptly addressed, maintaining smooth operation around the clock. Your satisfaction is our top priority.

Scaling and Upgrades

Update Your Equipments Following Your Growth

We understand that businesses evolve over time, which is why we offer Scaling and Upgrading services to ensure your technology keeps pace with your growth.
Whether you’re expanding or streamlining operations, our scalable solutions, including business phone systems, internet plans, and IT services, can be adjusted to suit your evolving needs. Our expert team will assist in modifying equipment and subscription plans as necessary.

Additionally, we provide seamless upgrades for both hardware and software components, ensuring your technology remains optimized and efficient as your business continues to thrive and adapt.

System Monitoring and Management

Spot and Resolve Threats Before They Become Damage

Systems run quietly, that’s why we need to monitor them, identify potential threats before they become problems.

With our advanced monitoring tools, we keep a vigilant eye on your systems to detect any potential issues or anomalies. Our cloud phone system monitoring ensures seamless call operation, while our internet monitoring system tracks online activity to maintain security and performance. Additionally, our IT support system remotely monitors computer performance, allowing us to swiftly address any issues that may arise. With proactive monitoring and rapid response capabilities, we provide peace of mind, knowing that your systems are in reliable hands.

Best Practices User Training

Take the Most Out of Your Equipments and Services

We understand that people are facing new technologies and systems everyday, and learning about all them that can be intimidating.

We offer comprehensive Best Practices User Training as part of our ongoing support services. Whether it’s our phone systems, security equipment, or softwares installed, we provide tailored instructions on optimal usage. Our training ensures that you maximize the efficiency of your equipment, while also minimizing the risk of damage and cybersecurity issues. With our expert guidance, you can confidently navigate your technology landscape and optimize your business operations.

You Receive Even More

Your success is our priority. Tell us your other support requirements and we will try our best to make it happen for you.

Let Expert Telecommunications Customise the Best Solution For You

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