New Business Phone System or Not? When to Upgrade to NBN-ready Handsets

In a recent article, Will my existing business phone system work on the NBN, I compared switching to the NBN to the change from analogue TV to digital TV. At the time, there was an option to buy a set top box, which served as a cost-effective stop gap, but it wasn’t until we upgraded the TV that we got the best out of digital TV.

It’s no different to your business phone systems and the NBN.

You don’t have to buy a new business phone system to utilise the NBN. Adapters are available to make your current business phone lines NBN compatible, which means you can keep your current business phones system. That may seem like a reasonable thing to do if cash flow in your business is tight, but there comes a point when it may simply be more cost effective – and more productive – to upgrade to NBN business phones systems.

Let’s take a look at the pros and cons of each.

If you’re considering an adapter to keep your current business phones going, here are a few important things to keep in mind:

  • How old is your current business phone system?
  • Are spare parts available for my current business phone system? And will providers continue to support this model into the future?
  • What new features would you like to have now the NBN is available and will your current business phone system provide them?

If your business phone system is relatively new and in good condition, you may be able to just update the main business phone system unit and continue using your handsets.

Analogue, Digital and IP handsets can all be used with a hybrid onsite phone system for your business.

Analogue handsets, however, cannot be used with a cloud hosted NBN solution.

If you’re unsure what new features are available with NBN handsets, check out Benefits of the NBN for Your Small Business where we talk about how NBN ready business phone systems can take your business to the next level.

In short, NBN handsets can give your small to medium business a real professional edge by introducing features more commonly associated with large corporates. Transferring calls is seamless and you’ll never have to worry about business phone line faults or accidental damage to your business phone lines again. You can also introduce a whole host of new technology from apps that measure calls to 3-way conference calling, professional queuing of calls and more.

Still not sure what is the best solution for your small business? Give the team at Expert Telecommunications a call. We’ll visit your premises to get a better understanding of how your business works and provide an obligation free consultation to suit the NBN needs of your business.

You can submit the form below and we’ll get in touch.

Otherwise give us a call on 03 9474 0044. Or email us at